Shipping Policy

All in-stock orders are processed every morning Monday through Friday. This means that orders placed on Thursday at 2pm EST and Friday at 2am EST will both ship on Friday morning, but an order placed on Friday at 5pm EST will not ship until Monday morning. Please understand and anticipate this delay.

All orders are shipped from our warehouse in Melbourne, FL. For shipments within Florida, especially if you are physically closer to Melbourne than to Orlando, we highly recommend you do not select airmail shipping options. UPS will actually automatically downgrade unnecessary airmail shipments to ground service, but USPS will still send it to Orlando International Airport for routing on a flight that it will never take often causing slower service while still charging premium airmail fees.

Shipping estimates are estimates from the carrier based on when it is handed off to the carrier, not when you place the order. Again, that means an order placed on Friday at 5pm EST with a shipping service estimating 1-2 days delivery time is based on a handoff to the carrier on Monday, not from the time you placed the order on Friday.

We make no guarantees of estimated delivery times by shipping companies, as we do not own or control the shipping companies. We do not extend money-back guarantees made by the carriers, especially the USPS Express money-back guarantee which they have deliberately crafted to make claim process cost more than the refund being requested.

We do not take responsibility for the loss, theft, damage, or delayed shipment of any orders shipped by USPS. All orders are fulfilled to the shipping address provided during checkout, and we take no responsibility for typographical errors in entering your own address during checkout. We will not be held responsible for lost or failed deliveries made to incorrect addresses or other occurences outside of our control.

All shipping charges are non-refundable.

Free Shipping

Free shipping minimum applies to order products including discounts but not including tax. Only the cheapest available shipping method will be used for free shipping.

Delivery Confirmation Policy

Because a variety of instances beyond our control may occur at your shipping address, you agree that any delivery confirmation (even those that do not include a signature) provided by the selected shipping provider is deemed sufficient proof of delivery to the credit card holder.

Order Cancellation or Modification

Once an order has been marked as 'In Preparation' or 'Shipped' it may not be cancelled or modified. Requests for order modification may be fulfilled only if order has not yet been shipped. Order modifications effecting total price will require cancelling and reordering.

Revisions and Modifications

Pure may revise these Terms of Use at any time. Orders placed prior to this modification date remain covered by policies in effect at that time. By using this Site, you agree to be bound by any such revisions.

Last Modified 03/27/2012


The products contained on this site are intended for sale to adults 18 years or older. If you are not legally able to purchase tobacco products in the state in which you live, please do not enter this site.